Returns & Exchanges
At The Sofa Company, we want you to love your new comfort zone, which is why we offer a 30-day trial period on all our furniture pieces. If your selection isn't the perfect fit for your home, our streamlined return process ensures a stress-free experience from pickup to refund.
Initiate Your Request
Log into your account portal or contact our concierge team within 30 days of delivery to start your return authorization.
Prepare the Item
Ensure the sofa is in its original condition; we recommend keeping the original packaging for the first month to facilitate a smoother transit.
Schedule White-Glove Pickup
Our specialized furniture logistics team will contact you to coordinate a convenient time to collect the item directly from your living room.
Receive Your Refund
Once the item returns to our warehouse and passes inspection, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing