Frequently Asked Questions
Everything you need to know about your new favorite seat.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery which includes bringing the sofa into your room of choice, full assembly, and removal of all packaging materials.
Can I order fabric swatches before purchasing?
Absolutely. You can order up to five fabric swatches for free to ensure the color and texture perfectly match your home decor before you commit to a purchase.
What is your return policy for furniture?
We offer a 30-day trial period. If you are not completely satisfied, you can return your sofa for a full refund, minus a flat-rate return shipping fee.
How long does shipping typically take?
In-stock items typically ship within 5-7 business days. Custom-made or made-to-order sofas generally have a lead time of 8-12 weeks depending on the fabric selection.
Do your sofas come with a warranty?
Every sofa from The Sofa Company includes a limited lifetime warranty on the frame and springs, and a one-year warranty on cushions and upholstery fabrics.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay for your furniture over time.